Many Fortune 500 companies are rolling out artificial intelligence as a part of their interview process. But AI hiring systems might create as many ethical problems as they solve.
Take Amazon, for example. They made headlines recently when they publicly scrapped their hiring algorithm after they realized that it was discriminating against women.
A year later, however, the engineers reportedly noticed something troubling about their engine — it didn’t like women. This was apparently because the AI combed through predominantly male résumés submitted to Amazon over a 10-year period to accrue data about whom to hire.
Consequently, the AI concluded that men were preferable. It reportedly downgraded résumés containing the words “women’s” and filtered out candidates who had attended two women-only colleges.
Amazon’s engineers apparently tweaked the system to remedy these particular forms of bias but couldn’t be sure the AI wouldn’t find new ways to unfairly discriminate against candidates.
Watch the video above from the Wall Street Journal above for a deep dive on how artificial intelligence is changing the way companies hire.